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TAP Integrated Service Delivery Committee




Eleni Papadakis, Workforce Board Executive Director


Staff Support:

Wesley Nguyen, 360-709-4641


This committee is focused on improving the customer experience at WorkSource centers and affiliate sites, as well as enhancing the experience across the entire workforce system. To do this requires streamlining service planning toward customer goals and accelerating the time from intake to meaningful results. This subcommittee is one of several implementation committees created as part of the state's strategic workforce plan Talent and Prosperity for All, or TAP.

Get more details by reading the Committee Charter (see below).

Committee Charter (versions updated 10/10/16)

Word and PDF

Common Intake and Workforce Services Integration Research Report - NEW



Back to TAP Main Page

Committee Meeting Schedule

*Joint Meeting of Integrated Service Delivery and Common Intake*


Date: Tuesday, September 18, 2018

Time: 11 a.m. - 12:30 p.m.

Location: Workforce Board Main Conference Room

128 10th Ave SW, Olympia 98504

Parking: Several paid parking options in the area.

Call in: 360-709-4658

Code: 847867310#


September 18 Meeting Documents



2018 Meetings

March 19 Meeting


2017 Meetings

October 31 Meeting

September 18 Meeting

August 28 Meeting

July 12 Meeting

June 14 Meeting


May Youth Navigator Meeting Docs:

April 19 Meeting

March 22 Meeting

February 22 Meeting

January 18 Meeting


2016 Meetings

December 14 Meeting

November 16 Meeting

October 5 Meeting

September 14 Meeting

August 17 Meeting




Small Workgroup Meeting Schedule:

Youth Navigator Workgroup (charter)




Call in:


Youth Navigator Workgroup Documents:



Meeting Accessibility

The Workforce Board is committed to providing employees and the public, including individuals with disabilities, access to its information and services. For information regarding Board meeting testimony, handouts, other questions, or for people needing special accommodation, please contact Erica Wollen at (360) 709-4608 or Erica.Wollen@wtb.wa.gov.






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